Giving, receiving, and acting on employee feedback is essential for organizations that want to improve their company culture. Nearly 60% of surveyed employees and 72% of employees under 30 want feedback from their bosses daily or weekly, according to PricewaterhouseCoopers.
Feedback matters at every level. But asking for feedback – and then receiving it with grace – can be challenging. Even though most employees and managers want to receive feedback, PricewaterhouseCoopers reported that only 30% say they regularly receive it. That’s because asking for feedback can be awkward and uncomfortable.
Thankfully, creating a culture of healthy, back-and-forth feedback is possible. When it comes to soliciting and receiving feedback from employees, here’s what you should keep in mind.
You can ask for feedback in a number of ways – by arranging meetings with employees or by sending out a large scale survey. We recommend soliciting feedback in both of these ways, but for best results, you need to have a number of one-on-one conversations. Here’s how to ask for feedback in one-on-one meetings so that you get actionable results.
Employee feedback can help you make improvements, as it gives you essential information about the current workplace. However, you’re likely to get feedback that’s difficult to hear. You might not agree with what your employees have to say, be confused about the feedback, or even be personally offended. Even so, you need to receive feedback with grace in order for it to be a healthy experience for employees and the organization as a whole. Here are a few tips:
The purpose of feedback is to gather information that can help you, your employees, and your organization grow. Throughout the process, be sure to document the feedback. If you don’t document your conversation in some way, then you won’t be able to quantify what you learned so that you can make improvements.
Although soliciting and receiving feedback can be challenging, it’s essential for maintaining a healthy company culture where employees feel they have a say.
This post is part of a special blog series on ‘Building a Healthy Feedback Culture’ in support of ProService’s Growth Series event taking place on September 19, 2018. Offered exclusively to ProService clients and special guests, the Growth Series are interactive learning experiences that feature industry-leading speakers and networking opportunities that will inspire and provide tools for business leaders to take their organizations to the next level. To register, please visit our event page and register with code GS2018.