Our Company

Meet ProService Hawaii

ProService Hawaii Group Picture

We Empower Employers to Succeed in Hawaii

At ProService Hawaii, we help employers hire, manage and grow their team with a suite of solutions to meet their needs for payroll, employee benefits, HR and compliance. Since our inception in 1994, we’ve been on a journey that has taken us from a small office in Kailua-Kona to one of Hawaii’s Top 250 employers and Best Places to Work. Today our offices are roomier, but our mission is the same: helping employers to succeed in Hawaii.

Star Advertiser Best of Hawaii 2022 Award

Voted Hawaii's Best

2021 & 2022

Hawaii Business Top 250

Hawaii's Top 250 Companies


Best Places to Work Badge

Voted Best Places to Work


ESAC Accredited

ESAC Accredited 


Our Leadership Team

Ben Godsey

Ben Godsey​

President & Chief Executive Officer​

Nelson Befitel Chief Counsel at ProService

Nelson Befitel

Chief Counsel​

Miki Hardisty​

Chief Operations Officer​

Ernest Ahumada

Ernest Ahumada

Chief Revenue Officer​

Michelle Kirk Service Team Executive at ProService

Michelle Kirk

Vice President of Client Experience​

Jordan Conley Chief Financial Officer at ProService

Jordan Conley​

Executive Vice President of Strategy and Corporate Development​

Our Core Values



ProFirst is understanding that our company and our culture is something each of us owns and to which everyone contributes. ProFirst is not me first. It's “we” before “me.”

ProService handshake icon

Clients are Partners

Our clients’ success is our success. We bring urgency, passion and discipline to making improvements for clients. We take it personally to do our best work for every client.


Be a Pro

Be a Pro is bringing urgency, passion, and discipline to everything we do. We take it personally to do our best work for every client.


Play for Keeps

Play for Keeps is striving to be the best we can be, through our individual efforts and collectively as a team. We seek to be the best in the world at HR in Hawaii, and we assess our performance against our goal of being the absolute best.


We Learn

We seek to be continuous learners at ProService. We see growth opportunities in our successes, mistakes, and acting like a rookie.

Giving Back to Our Community

We’re not a multinational corporation with an office in Hawaii, we’re a business rooted in Kailua-Kona since 1994 that now has five offices on four islands. Supporting people is what we’re all about, on the job and off. That’s just one of the reasons we’re committed to giving back to our local communities and expanding our programming every year. Learn more about our community engagement efforts.

AUW 2022
Humane Society 2022
School Supply Drive
Ben Godsey President & CEO at ProService

Ben Godsey

Ben Godsey serves as the President and Chief Executive Officer of ProService Hawaii. He is passionate about building ProService into a company that improves the lives of our clients and their employees, so we can build a brighter future for businesses in Hawaii together. Since 2005, under Ben’s leadership, ProService has been an advisor to businesses, growing consistently by introducing many first-to-market HR and workforce management innovations to better service Hawaii employers. 

Prior to joining ProService, Ben was the co-founder of Headland Partners, a search fund formed to acquire and run small businesses. Ben received his MBA from the University of Chicago Booth School of Business, with high honors and a Bachelor’s Degree in biology from Pomona College.

Nelson Befitel Chief Counsel at ProService

Nelson Befitel​

Nelson Befitel serves as Chief Counsel and operational leader at ProService Hawaii. Since joining the company in 2007, Nelson has built and maintained high performing operational and client services teams and was instrumental in developing many of ProService’s first to market innovations: the launch of our Human Resource Outsourcing (HRO) service, proprietary health care plans with HMSA, captive programs for Workers’ Compensation and TDI, and a claims administration (TPA) business unit that allows ProService to administer and adjudicate its workers’ compensation claims. Prior to ProService, Nelson served as Hawaii’s Director of Labor & Industrial Relations under Governor Lingle from 2003 to 2007 where he implemented key workers’ compensation reform initiatives, facilitated the entry of a new health care carrier into the Hawaii market, and worked with the Prepaid Health Care Council to approve innovative health care plans. He has practiced law both in the public sector and as a private attorney, and received a bachelor’s degree in journalism from the University of Hawaiʻi at Mānoa, and a law degree from Arizona State University College of Law.

Miki Hardisty

As Chief Operations Officer, Miki Hardisty is responsible for driving world-class operations for our Service Teams. This includes leading our Technology Team to align our technology efforts to deliver great service and support to our clients. With an extensive background in digital technology, Hardisty leverages advanced strategic insight and technical expertise to execute her vision and productize data solutions. Her passion is to facilitate innovation and guide organizations towards product and customer-centricity. Prior to joining ProService in 2020, Miki was the Chief Technology Officer of Jack in the Box and her work experience includes leading a Product Management organization at Dell, where she also served as Chief of Staff to the Chief Information Officer. Miki has a Bachelors of Science from the University of Washington and a Masters in Data Science and Engineering from the University of California in San Diego.

Ernest Ahumada

Ernest Ahumada​

As ProService’s Chief Revenue Officer, Ernest Ahumada oversees the business development team whose mission is to help the broader Hawaii business community find the best HR solutions to meet their growth needs. As a leader, Ernest prides himself on working side by side with employees at all levels to learn, teach and grow. Prior to joining the ProService team, Ernest spent 16 successful years with ADP, including management roles in both Hawaii and California, and most recently served as its Divisional Vice President of Sales for the entire Western Region of the United States.

Michelle Kirk

Michelle Kirk

Michelle Kirk serves as ProService’s Service Team Executive, where she works collaboratively to develop, lead and execute the vision and strategies of ProService. Her talent for hiring, training, and developing customer service talent allows ProService to deliver the absolute best, most consistent, accurate, responsive and caring service experience to Hawaii’s employers. Prior to joining ProService in 2017, Michelle worked as a Merchandise Manager at Walmart, and before that quickly made her way through the ranks of JCPenney, starting off as a Commission Sales Associate and graduating to Vice President of Corporate Talent Acquisition. Michelle is a graduate of the University of Arizona.

Jordan Conley Chief Financial Officer at ProService

Jordan Conley

Jordan Conley has been with ProService since 2011 and has served in a variety of executive roles, including COO and CFO. He is passionate about helping our small business clients navigate the complexities of being an employer so they can focus on growing their businesses. Prior to ProService, Jordan was an executive at CoAdvantage, an HR outsourcing firm with a national footprint. He began his career on the founding team of ZeroChaos, a firm that helped large companies manage contingent workers. Jordan holds an MBA from the Crummer Graduate School of Business at Rollins College in Winter Park, Florida.