About ProService Hawaii

Ben Godsey serves as the President and Chief Executive Officer of ProService Hawaii. He is passionate about building ProService into a company that improves the lives of our clients and their employees, so we can build a brighter future for businesses in Hawaii together. Since 2005, under Ben’s leadership, ProService has been an advisor to businesses, growing consistently by introducing many first-to-market HR and workforce management innovations to better service Hawaii employers. Prior to joining ProService, Ben was the co-founder of Headland Partners, a search fund formed to acquire and run small businesses. Ben received his MBA from the University of Chicago Booth School of Business, with high honors and a Bachelor’s Degree in biology from Pomona College.

Nelson Befitel serves as Chief Counsel and operational leader at ProService Hawaii. Since joining the company in 2007, Nelson has built and maintained high performing operational and client services teams and was instrumental in developing many of ProService’s first to market innovations: the launch of our Human Resource Outsourcing (HRO) service, proprietary health care plans with HMSA, captive programs for Workers’ Compensation and TDI, and a claims administration (TPA) business unit that allows ProService to administer and adjudicate its workers’ compensation claims. Prior to ProService, Nelson served as Hawaii’s Director of Labor & Industrial Relations under Governor Lingle from 2003 to 2007 where he implemented key workers’ compensation reform initiatives, facilitated the entry of a new health care carrier into the Hawaii market, and worked with the Prepaid Health Care Council to approve innovative health care plans. He has practiced law both in the public sector and as a private attorney, and received a bachelor’s degree in journalism from the University of Hawaiʻi at Mānoa, and a law degree from Arizona State University College of Law.

As Chief Operations Officer, Miki Hardisty is responsible for driving world-class operations for our Service Teams. This includes leading our Technology Team to align our technology efforts to deliver great service and support to our clients. With an extensive background in digital technology, Hardisty leverages advanced strategic insight and technical expertise to execute her vision and productize data solutions. Her passion is to facilitate innovation and guide organizations towards product and customer-centricity. Prior to joining ProService in 2020, Miki was the Chief Technology Officer of Jack in the Box and her work experience includes leading a Product Management organization at Dell, where she also served as Chief of Staff to the Chief Information Officer. Miki has a Bachelors of Science from the University of Washington and a Masters in Data Science and Engineering from the University of California in San Diego.

Jackie Ingamells serves as the Chief People Officer, where she focuses on employee development, engagement, retention and growth, as well as providing HR support. She is passionate about driving change for corporations and private organizations alike. Jackie has served as a coach and mentor throughout her career with leading organizations like Metlife, AIG and AT&T. She graduated with a Bachelor of Business Administration in Management from the University of Hawaii at Manoa and has her Master’s degree in Management Information Systems from Roosevelt University.

Jordan Conley has been with ProService 2011 and oversees the financial actions of the company. He is passionate about helping our small business clients navigate complexities of being an employer so they can focus on growing their business. Prior to ProService, Jordan was an executive at CoAdvantage, an HR outsourcing firm with a national footprint. He began his career on the founding team of ZeroChaos, a firm which helped large companies manage contingent workers. Jordan holds an MBA from the Crummer Graduate School of Business at Rollins College in Winter Park, Florida.

Tad Egami serves as ProService’s Chief Marketing Officer, where is responsible for defining and telling ProService’s unique brand story. Having led Marketing and Sales functions at startups in biotech, software and Fortune 500 companies in medical and communications like Philips, Ericson and Johnson & Johnson, he is passionate about building the business for scale without losing sight of core customer needs. Tad graduated from the University of Pennsylvania with a degree in Finance and has an MBA/MEM from the Kellogg Graduate School of Management and McCormick School of Engineering.

Michelle Kirk serves as ProService’s Service Team Executive, where she works collaboratively to develop, lead and execute the vision and strategies of ProService. Her talent for hiring, training, and developing customer service talent allows ProService to deliver the absolute best, most consistent, accurate, responsive and caring service experience to Hawaii’s employers. Prior to joining ProService in 2017, Michelle worked as a Merchandise Manager at Walmart, and before that quickly made her way through the ranks of JCPenny, starting off as a Commission Sales Associate and graduating to Vice President of Corporate Talent Acquisition. Michelle is a graduate of the University of Arizona.

Magda Swat is the Vice President of Service Delivery who drives industry leading customer experiences and value to each one of our clients, regardless of their size. The Service Delivery team includes the core administrative services including Payroll, Benefits, Human Resources administration, Front/Desk and Distribution, and our Worksite Employee Call Center. Prior to joining ProService, Magda was a Chief of Staff at Hewlett Packard Enterprise where she led post M&A integration and led Business Operations for Aruba Networks. She has a degree in Economics from the University of Wroclaw and her Masters from the University of London, Goldsmiths.