About ProService Hawaii

Ben Godsey serves as the President and Chief Executive Officer of ProService Hawaii. He is passionate about building ProService into a company that improves the lives of our clients and their employees, so we can build a brighter future for businesses in Hawaii together. Since 2005, under Ben’s leadership, ProService has been an advisor to businesses, growing consistently by introducing many first-to-market HR and workforce management innovations to better service Hawaii employers. Prior to joining ProService, Ben was the co-founder of Headland Partners, a search fund formed to acquire and run small businesses. Ben received his MBA from the University of Chicago Booth School of Business, with high honors and a Bachelor’s Degree in biology from Pomona College.

Nelson Befitel serves as Chief Counsel and operational leader at ProService Hawaii. Since joining the company in 2007, Nelson has built and maintained high performing operational and client services teams and was instrumental in developing many of ProService’s first to market innovations: the launch of our Human Resource Outsourcing (HRO) service, proprietary health care plans with HMSA, captive programs for Workers’ Compensation and TDI, and a claims administration (TPA) business unit that allows ProService to administer and adjudicate its workers’ compensation claims. Prior to ProService, Nelson served as Hawaii’s Director of Labor & Industrial Relations under Governor Lingle from 2003 to 2007 where he implemented key workers’ compensation reform initiatives, facilitated the entry of a new health care carrier into the Hawaii market, and worked with the Prepaid Health Care Council to approve innovative health care plans. He has practiced law both in the public sector and as a private attorney, and received a bachelor’s degree in journalism from the University of Hawaiʻi at Mānoa, and a law degree from Arizona State University College of Law.

As Chief Operations Officer, Miki Hardisty is responsible for driving world-class operations for our Service Teams. This includes leading our Technology Team to align our technology efforts to deliver great service and support to our clients. With an extensive background in digital technology, Hardisty leverages advanced strategic insight and technical expertise to execute her vision and productize data solutions. Her passion is to facilitate innovation and guide organizations towards product and customer-centricity. Prior to joining ProService in 2020, Miki was the Chief Technology Officer of Jack in the Box and her work experience includes leading a Product Management organization at Dell, where she also served as Chief of Staff to the Chief Information Officer. Miki has a Bachelors of Science from the University of Washington and a Masters in Data Science and Engineering from the University of California in San Diego.

As ProService’s Chief Revenue Officer, Ernest Ahumada oversees the business development team whose mission is to help the broader Hawaii business community find the best HR solutions to meet their growth needs. As a leader, Ernest prides himself on working side by side with employees at all levels to learn, teach and grow. Prior to joining the ProService team, Ernest spent 16 successful years with ADP, including management roles in both Hawaii and California, and most recently served as its Divisional Vice President of Sales for the entire Western Region of the United States.

Michelle Kirk serves as ProService’s Service Team Executive, where she works collaboratively to develop, lead and execute the vision and strategies of ProService. Her talent for hiring, training, and developing customer service talent allows ProService to deliver the absolute best, most consistent, accurate, responsive and caring service experience to Hawaii’s employers. Prior to joining ProService in 2017, Michelle worked as a Merchandise Manager at Walmart, and before that quickly made her way through the ranks of JCPenny, starting off as a Commission Sales Associate and graduating to Vice President of Corporate Talent Acquisition. Michelle is a graduate of the University of Arizona.

As Chief Financial Officer, Michael Green is responsible for fueling the company’s growth and profitability across the organization. His depth of knowledge and experience allows Michael to enable impressive growth, pursue innovative go-to-market business models, and process innovations for scale and margin optimization. Prior to joining ProService, Michael worked in finance leadership roles in industry-leading public and private equity-backed organizations like Dell, Intel, IBM, Asurion, and various companies in the technology and service space. Following his service in the US Navy, Michael obtained his Bachelor’s Degree from the University of Michigan, before earning his MBA from Duke University.

Jordan Conley has been with ProService 2011 and oversees the financial actions of the company. He is passionate about helping our small business clients navigate complexities of being an employer so they can focus on growing their business. Prior to ProService, Jordan was an executive at CoAdvantage, an HR outsourcing firm with a national footprint. He began his career on the founding team of ZeroChaos, a firm which helped large companies manage contingent workers. Jordan holds an MBA from the Crummer Graduate School of Business at Rollins College in Winter Park, Florida.

With nearly 20 years of expertise in HR and Operations, Patty Bustamante is a results-focused leader with a passion for employee and customer journeys.  Patty is dedicated to creating a robust corporate culture that promotes continuous business growth and cultivates customer loyalty by empowering and motivating employees to realize their full potential and bring their best to the job.  Patty began her operations career path at Bank of Hawaii, where the philosophy of “Walk in Your Customers Slippers” became the foundation for the rest of her professional career.  In 2005, she began her journey as an HR leader and worked in several start-up organizations within the technology industry.  Patty considers the greatest achievement of her career to date to be the contribution she made to building a corporate culture that was high performing and a place where employees would say, “I love going to work.”  During her tenure, this secured PayLease (now known as Zego) placement in the top 10 for the Best Places to Work by the San Diego Business Journal.  Patty is a graduate of the University of Hawaii.