For Aspiring Leaders. Develop the mindset and skills to be successful in you first leadership experience. Most valuable for employees with little or no prior management experience, a desire to excel in a future leadership position, and willingness to engage in discussion during group sessions and complete practical application exercises following each session.

For Managers. Learn about the legal obligations that employers should be aware of during the interview process, and why some things are better left unsaid. Review examples of interview questions to avoid, alternative questions that are job related, and best practices to help you stay compliant during the next interview you conduct.

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For All Employees. Excellent customer service starts with the right mindset. In this training, define what that mindset is and what it is not. Learn what you can do to harness that right mindset and develop it further. Certification Quiz available.

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For All Employees. Strong work relationships depend on the ability to communicate effectively. In our increasingly connected and virtual world, email/phone etiquette is more important than ever. In this webinar, you will gain best practices for written and verbal communication, tips to reduce miscommunication, and strategies to promote understanding. Leave equipped with the tools you need to communicate like a pro.

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For All Employees. Improve your productivity by taking charge of yourself and your time. Learn the essential skills that lead to productivity and eliminate possible time drains. Reflect on the challenges that most affect your organization and discover practical, daily techniques to overcome them.

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For All Employees. Discover the importance of Emotional Intelligence to enhance your personal and professional development. Emotional intelligence (or EQ) is the ability to recognize, understand and handle your own emotions, and those of others. Foster an awareness for what you are feeling and how to manage your emotions to enhance your relationships and performance in the workplace.

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For All Employees. Highly sought after by employers in every industry, effective problem-solving skills can help you both perform and progress at work. Problems are common in the workplace, yet are also frequently accompanied by discomfort and uncertainty. Learn a 5 step process to help you find solutions effectively and with confidence, and gain 5 tips that will help develop your problem-solving skills.

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For All Employees. Setting clear goals can help you achieve both personal and professional goals. Explore a goal-setting model, gain an understanding of the common pitfalls, and learn to write goals effectively.

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For All Employees. Success in work and life requires resilience, yet it takes both intention and practice to grow our resilience. In this interactive learning experience, you will learn to identify the distinguish characteristics of resilient people and what resilience looks like at your workplace. Assess your own level of resilience in the workplace on a day-to-day basis and leave our session empowered with critical strategies to develop your resilience in the workplace and beyond.

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For All Employees. For any industry, professionalism is part of our job experience. Being professional is one of the most important factors for success at work. Get a clear understanding of what professionalism means and what professional behaviors look like.

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For All Employees. Working remotely is a significant, even daunting, change for many employees and employees — many of whom have worked onsite for their entire careers. This webinar will empower you to be productive and stay connected with others while working remotely.

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For All Employees. Successful communication is as much about receiving information correctly as it is about delivering. Gain tips and tools to do both more effectively and reduce misunderstandings at work. Improve feedback and communication within the workplace by utilizing active listening techniques. Certification Quiz available.

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For All Employees. Learn how to contribute to team success and recognize the expectations and responsibilities of both team leaders and team members. Review the stages of team development and understand how to conduct effective meetings, solve problems and accomplish goals.

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For Managers. Gain personalized insights for each member of your team that deepen their understanding of themselves and others, making workplace interactions more enjoyable and effective. Build the foundation for a more engaged and collaborative workforce that can spark meaningful culture improvement in your organization.

*This session has costs associated, and is available by arrangement. Please contact us at hrtraining@proservice.com.

For All Employees. Create a safer workplace: review the legal definition of harassment, and learn how to recognize and report harassing behaviors. Acquire practical prevention and response techniques to ensure compliance with harassment and discrimination laws.

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For All Employees. Designed to help all health care staff understand the requirements mandated under Health Insurance Portability and Accountability Act (HIPAA). Keeping protected information safe and private applies to more than just those who work directly with patients. A strong foundation of the business and regulatory reasons for complying with HIPAA will allow your team to keep your office protected and in compliance with government regulations. Certficiation Quiz available.

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For All Employees. This compliance-oriented course provides an overview of one of the top areas of liability employers face. Attendees will learn the legal definition of workplace violence, areas of risk, how to prevent and protect their workplace, as well as how to respond in the event of an incident and prevent recurrence of inappropriate behaviors. Certification Quiz available.

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For Managers. Leaders play a critical role in fostering an inclusive workplace. In this mini-course, learn how you can demonstrate inclusive behaviors to shape the employee and team experience. Explore the benefits of a strengths-based approach to management and gain practical strategies to transform your organizational culture.

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For Managers. designed to assist leaders in recognizing and addressing behaviors that can be construed as harassment. Covers best practices for your role as an employer, manager or leader in regards to preventing harassment from occurring in your workplace.Certification Quiz available.

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For Managers. Wage and Hour practices impact competitive advantage and morale, and may also lead to legal matters if not handled correctly. Gain a clear understanding of the Fair Labor Standards Act rules regarding payment of wages.

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For Managers. Mis-classifying employees as exempt or non-exempt can cause added expenses and also result in government fines. Watch this quick video to learn about the requirements to classify employees as exempt to ensure your business is in compliance with the law.

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For Managers. Form I-9, the Employment Eligibility Verification, is a United States Citizenship and Immigration Services form. Non-compliance can be costly to employers and the goal of this seminar is to clarify the requirements to protect employers. We will provide an overview of the Immigration Reform and Control Act, review acceptable documents, and provide step-by-step instruction on how to complete Form I-9.

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For Managers. FMLA, ADA, TDI, and WC are only a few of the acronyms in the complicated world of mandated leave. Find out what each of these means for your organization, as well as other leaves that you may be required to offer as an employer.

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For Managers. Medical marijuana laws can affect any industry. In this training, review the state of medical marijuana in Hawaii and how it impacts employers, leaders, and managers of small businesses. Gain answers to common questions in order to ensure you are armed with the knowledge you need to successfully navigate recent changes.

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For Managers. Businesses with employees who receive monetary tips from customers are subject to regulations regarding these tips.  Watch this quick video for an overview of how to apply Hawaii's tip credit and tip sharing regulations.

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For Managers. Understand what is prohibited in 2019 law banning employers from asking applicants for their salary history. Learn what you can do to ensure you are making fair compensation offers to candidates.

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For All Employees. Increase your self-awareness and explore your attitudes toward differences in this mini course. Learn 5 steps to appreciating differences as well as practical on-the-job application to foster a culture that embraces and celebrates differences.

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For All Employees. In order to create an inclusive workplace, we need to start by cultivating a respectful culture. Respect is the foundation to an inclusive workplace – we can’t have an inclusive workplace if we don’t first have a safe and respectful one.  In this course, learn what it means to create a respectful workplace, why it matters, and how you can transform your workplace one action at a time.

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For All Employees. Explore why diversity and inclusion makes a difference for your workplace and our community.  In this short introduction to D&I,  you will learn about the benefits of inclusion and leave equipped with practical strategies to implement inclusive behaviors in your workplace.

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For Managers. In this webinar we examine the essential principles of progressive discipline, effective documentation, and incident investigation. Learn the proper way to handle poor employee performance, misconduct, and termination.

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For Managers. Designed for supervisors, managers, human resource professionals and business owners who oversee employees that may not yet be meeting business standards. Define progressive discipline and consider how it fits within the broader role of supervisory duties. Explore the significance of disciplinary action in the workplace and how to determine the appropriate response for a given set of circumstances. Discuss how to lead productive disciplinary conversations, including how to foster effective communication in employee on-boarding and incident meetings.

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For Managers. For business owners, human resources professionals, and any supervisors, managers or leaders who may need to conduct internal investigations as a result of employee complaints or concerns. Part 1 of 2 in the Investigating Employee Issues and Concerns course, covering how to prepare for an investigation, and common questions and principles to consider throughout the process.

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For Managers. For business owners, human resources professionals, and any supervisors, managers or leaders who may need to conduct internal investigations as a result of employee complaints or concerns. Part 2 of 2 in the Investigating Employee Issues and Concerns course, covering the six steps to conduct an effective investigation.

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For Managers. The current global pandemic is causing short-term stress and financial hardship for small businesses. Small business owners are looking for ways to reduce expenses. In this video, explore guidelines for a reduction-in-force and alternatives to avoid enacting one.

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