Client Training & Development

For all Employees. Conflict in the workplace is unavoidable, yet many find it uncomfortable to address and easy to shy away from. Gain the confidence and ability to resolve conflict by developing a productive approach. Practice the best way to deliver difficult conversations in a positive, respectful way.

October 31 | 9:00AM – 10:00AM HST (VIRTUAL)
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For Managers. Designed for supervisors, managers, human resource professionals and business owners who oversee employees that may not yet be meeting business standards. Explore the significance of disciplinary action in the workplace and how to determine the appropriate response for a given set of circumstances. Find out how to document each step of progressive discipline and especially written warnings in a productive way.

October 17 | 9:00AM – 10:00AM HST (VIRTUAL)
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For All Employees. Improve your productivity by taking charge of yourself and your time. Learn the essential skills that lead to productivity and eliminate possible time drains. Reflect on the challenges that most affect your organization and discover practical, daily techniques to overcome them.

October 3 | 9:00AM – 10:00AM HST (VIRTUAL)
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For all Employees: This class is intended for all audiences and is designed to identify why we respond negatively to the feedback given. Feedback is one of the most valuable tools that employees can use for professional growth. Yet, it is often dismissed and the same behaviors continue to occur. Break the pattern, learn how to accept feedback and manage the triggers that stop us from growing.

September 28 | 9:00AM – 10:00AM HST (VIRTUAL)
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For all Employees: What makes one company more successful than another? Why does one company get a reputation of being a great place to work while another struggles with a “revolving door”? The answer lies in the strength, or more specifically, the engagement level of its employees. Engaged employees are the ones motivated to stay for what they can GIVE to their organization. Disengaged employees, on the other hand, stay for what they can GET. With that in mind, how can you cultivate a culture of employee engagement?

September 19 | 9:00AM – 10:00AM HST (VIRTUAL)
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For all Employees: Evaluating how you and your coworkers react to change can help you manage change as both an individual and a team member. Engage in a discussion to improve self-awareness and discover ways to reduce the stress-inducing effects of change in the workplace.

September 14 | 9:00AM – 10:00AM HST (VIRTUAL)
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For Managers: This training is intended to provide managers and supervisors with guidance on how to address and prevent harassment at work. The module will review the legal definition of harassment, provide examples of acceptable behaviors, the Company policy against harassment, and who can be held liable for harassing behaviors. Attendees will learn how to recognize harassing behaviors, respond to a claim of harassment, and how to resolve improper behaviors.

September 8 | 9:00AM – 10:00AM HST (VIRTUAL)
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For all Employees: By definition, bias is learned and cannot easily be unlearned; it takes intentional effort to see it for what it is and change the behaviors that result from it. Everyone has bias and that can have significant impact on the workplace. This webinar is designed to help you understand that we all may have biases and to assist with developing tools to identify and overcome them.

August 29 | 9:00AM – 10:00AM HST (VIRTUAL)
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For Managers. Do you have an employee leaving soon? Know the final pay rules for both voluntary and involuntary separation.

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For Managers. State minimum wage increased to $12 on October 1, 2022 and will continue to steadily increase over the next five years. Learn how to turn mandatory wage increases into growth opportunities for your business and employees.

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For Employees. Back injuries are among the most common injuries in Hawaii workplaces and the vast majority of them can be avoided. Share this tip for proper lifting with your staff.

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For Managers. Do you have an employee who has tested positive for COVID-19 or is showing symptoms? Stay up to date with the latest guidance for a safe workplace.

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For Managers. Do you employ workers who are classified as exempt from overtime pay requirements? Did you know that a certain job title or receiving a salary alone will not qualify an employee as exempt? Take 1 minute to understand the criteria.

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For Managers. Thinking about offering time off instead of pay to your hourly employee who works overtime? Don’t – and here’s why.

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For Managers. Do you have employees who work through scheduled breaks? Watch this quick tip to learn the basics of paid vs. unpaid breaks.

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For Managers. Do you have employees who were once high-performing individuals but have lately seemed frustrated, stressed, or burned out? Try this strategy to re-engage burned out employees.

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For Managers. Do you have a high-performing employee that you really want to show appreciation for, but don't feel like you have the time or budget to put something together? Learn an inexpensive yet meaningful way to show how much you care.

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For Managers. Employee related claims are on the rise. Being faced with these claims can have a catastrophic impact on the finances and reputation of businesses' regardless of size or industry. Take a minute to check if your business is prepared to handle claims like discrimination or wrongful termination.

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For Managers. Is it a struggle to hold your employees accountable for repeated tardiness, absence or other offenses? Increase the effectiveness of your performance management efforts with this ProTip.

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For Managers. Do you have an employee whose performance is slipping? Do you have an employee who is “falling short” in some way, and you are struggling with how to bring it up? Try this strategy for starting the conversation off on the right note.

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For Managers. Our guidance on selecting the essential employee benefits to offer in order to attract and retain the best talent for your business.

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For Managers. Learn about the legal obligations that employers should be aware of during the interview process, and why some things are better left unsaid. Review examples of interview questions to avoid, alternative questions that are job related, and best practices to help you stay compliant during the next interview you conduct.

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For All Employees. Setting clear goals can help you achieve both personal and professional goals. Explore a goal-setting model, gain an understanding of the common pitfalls, and learn to write goals effectively.

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For All Employees. Learn how to contribute to team success and recognize the expectations and responsibilities of both team leaders and team members. Review the stages of team development and understand how to conduct effective meetings, solve problems and accomplish goals.

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For All Employees. Successful communication is as much about receiving information correctly as it is about delivering. Gain tips and tools to do both more effectively and reduce misunderstandings at work. Improve feedback and communication within the workplace by utilizing active listening techniques. Certification Quiz available.

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For All Employees. Working remotely is a significant, even daunting, change for many employees and employees — many of whom have worked onsite for their entire careers. This webinar will empower you to be productive and stay connected with others while working remotely.

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For All Employees. For any industry, professionalism is part of our job experience. Being professional is one of the most important factors for success at work. Get a clear understanding of what professionalism means and what professional behaviors look like.

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For All Employees. Highly sought after by employers in every industry, effective problem-solving skills can help you both perform and progress at work. Problems are common in the workplace, yet are also frequently accompanied by discomfort and uncertainty. Learn a 5 step process to help you find solutions effectively and with confidence, and gain 5 tips that will help develop your problem-solving skills.

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For All Employees. Discover the importance of Emotional Intelligence to enhance your personal and professional development. Emotional intelligence (or EQ) is the ability to recognize, understand and handle your own emotions, and those of others. Foster an awareness for what you are feeling and how to manage your emotions to enhance your relationships and performance in the workplace.

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For All Employees. Improve your productivity by taking charge of yourself and your time. Learn the essential skills that lead to productivity and eliminate possible time drains. Reflect on the challenges that most affect your organization and discover practical, daily techniques to overcome them.

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For All Employees. Strong work relationships depend on the ability to communicate effectively. In our increasingly connected and virtual world, email/phone etiquette is more important than ever. In this webinar, you will gain best practices for written and verbal communication, tips to reduce miscommunication, and strategies to promote understanding. Leave equipped with the tools you need to communicate like a pro.

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For All Employees. Excellent customer service starts with the right mindset. In this training, define what that mindset is and what it is not. Learn what you can do to harness that right mindset and develop it further. Certification Quiz available.

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For All Employees. Success in work and life requires resilience, yet it takes both intention and practice to grow our resilience. In this interactive learning experience, you will learn to identify the distinguish characteristics of resilient people and what resilience looks like at your workplace. Assess your own level of resilience in the workplace on a day-to-day basis and leave our session empowered with critical strategies to develop your resilience in the workplace and beyond.

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For All Employees. In order to create an inclusive workplace, we need to start by cultivating a respectful culture. Respect is the foundation to an inclusive workplace – we can’t have an inclusive workplace if we don’t first have a safe and respectful one.  In this course, learn what it means to create a respectful workplace, why it matters, and how you can transform your workplace one action at a time.

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For All Employees. Designed to help all health care staff understand the requirements mandated under Health Insurance Portability and Accountability Act (HIPAA). Keeping protected information safe and private applies to more than just those who work directly with patients. A strong foundation of the business and regulatory reasons for complying with HIPAA will allow your team to keep your office protected and in compliance with government regulations. Certficiation Quiz available.

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For All Employees. This compliance-oriented course provides an overview of one of the top areas of liability employers face. Attendees will learn the legal definition of workplace violence, areas of risk, how to prevent and protect their workplace, as well as how to respond in the event of an incident and prevent recurrence of inappropriate behaviors. Certification Quiz available.

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For Managers. Leaders play a critical role in fostering an inclusive workplace. In this mini-course, learn how you can demonstrate inclusive behaviors to shape the employee and team experience. Explore the benefits of a strengths-based approach to management and gain practical strategies to transform your organizational culture.

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For Managers. designed to assist leaders in recognizing and addressing behaviors that can be construed as harassment. Covers best practices for your role as an employer, manager or leader in regards to preventing harassment from occurring in your workplace.Certification Quiz available.

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For Managers. Wage and Hour practices impact competitive advantage and morale, and may also lead to legal matters if not handled correctly. Gain a clear understanding of the Fair Labor Standards Act rules regarding payment of wages.

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For Managers. Mis-classifying employees as exempt or non-exempt can cause added expenses and also result in government fines. Watch this quick video to learn about the requirements to classify employees as exempt to ensure your business is in compliance with the law.

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For Managers. Form I-9, the Employment Eligibility Verification, is a United States Citizenship and Immigration Services form. Non-compliance can be costly to employers and the goal of this seminar is to clarify the requirements to protect employers. We will provide an overview of the Immigration Reform and Control Act, review acceptable documents, and provide step-by-step instruction on how to complete Form I-9.

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For Managers. FMLA, ADA, TDI, and WC are only a few of the acronyms in the complicated world of mandated leave. Find out what each of these means for your organization, as well as other leaves that you may be required to offer as an employer.

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For Managers. Medical marijuana laws can affect any industry. In this training, review the state of medical marijuana in Hawaii and how it impacts employers, leaders, and managers of small businesses. Gain answers to common questions in order to ensure you are armed with the knowledge you need to successfully navigate recent changes.

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For Managers. Businesses with employees who receive monetary tips from customers are subject to regulations regarding these tips.  Watch this quick video for an overview of how to apply Hawaii's tip credit and tip sharing regulations.

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For Managers. Understand what is prohibited in 2019 law banning employers from asking applicants for their salary history. Learn what you can do to ensure you are making fair compensation offers to candidates.

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For All Employees. Increase your self-awareness and explore your attitudes toward differences in this mini course. Learn 5 steps to appreciating differences as well as practical on-the-job application to foster a culture that embraces and celebrates differences.

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For All Employees. Explore why diversity and inclusion makes a difference for your workplace and our community.  In this short introduction to D&I,  you will learn about the benefits of inclusion and leave equipped with practical strategies to implement inclusive behaviors in your workplace.

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For Managers. In this webinar we examine the essential principles of progressive discipline, effective documentation, and incident investigation. Learn the proper way to handle poor employee performance, misconduct, and termination.

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For Managers. Designed for supervisors, managers, human resource professionals and business owners who oversee employees that may not yet be meeting business standards. Define progressive discipline and consider how it fits within the broader role of supervisory duties. Explore the significance of disciplinary action in the workplace and how to determine the appropriate response for a given set of circumstances. Discuss how to lead productive disciplinary conversations, including how to foster effective communication in employee on-boarding and incident meetings.

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For Managers. For business owners, human resources professionals, and any supervisors, managers or leaders who may need to conduct internal investigations as a result of employee complaints or concerns. Part 1 of 2 in the Investigating Employee Issues and Concerns course, covering how to prepare for an investigation, and common questions and principles to consider throughout the process.

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For Managers. For business owners, human resources professionals, and any supervisors, managers or leaders who may need to conduct internal investigations as a result of employee complaints or concerns. Part 2 of 2 in the Investigating Employee Issues and Concerns course, covering the six steps to conduct an effective investigation.

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For Managers. The current global pandemic is causing short-term stress and financial hardship for small businesses. Small business owners are looking for ways to reduce expenses. In this video, explore guidelines for a reduction-in-force and alternatives to avoid enacting one.

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For All Employees. Create a safer workplace: review the legal definition of harassment, and learn how to recognize and report harassing behaviors. Acquire practical prevention and response techniques to ensure compliance with harassment and discrimination laws.

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