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Client Training & Development

HR Training
Safety Training

Our clients and their employees receive complimentary access to a suite of HR training programs to help them gain insights and skills to face today’s challenges. For a training program tailored to your business, please complete this request form.

PerformancePro
Learn how to attract and develop top performers with best practices throughout the employee lifecycle.
CulturePro
Learn how to create a culture that engages and retains employees
PeoplePro
Learn how to become a leader who inspires your people, advances your teams, and leverages those around you, one crucial conversation at a time.
ASPIRE
Designed for rising leaders, this program helps develop their mindset and skills to be successful in their first leadership experience.
On-Demand
Library, for all employees, covers Compliance, Diversity & Inclusion, and Professional Development.
Explore our HR Trainings:

All AllLive - HROn-Demand - HR
Win Talent with a Total Rewards Strategy

Win Talent with a Total Rewards Strategy

For Managers. Are you having difficulty recruiting or maintaining a full staff due to salary? Attracting and retaining top talent in a highly competitive market can be challenging — successful businesses understand that pay is not the sole factor that influences someone to join or stay with a company. Join us to learn how you can leverage a Total Rewards strategy to help you find and hire the right talent. 60 min.

August 11 | 4:00PM – 5:00PM HST
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August 31 | 4:00PM – 5:00PM HST
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Emotional Intelligence & Personal Effectiveness

Emotional Intelligence & Personal Effectiveness

For All Employees: In our session, you'll learn how the most effective people build their self-awareness, leverage their strengths, and work towards personal effectiveness.

August 17 | 10:00AM – 11:00AM HST
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August 31 | 12:00PM – 1:00PM HST
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How to Engage Employees in your Company Goals

How to Engage Employees in your Company Goals

For Managers. Do you feel like your team's progress is slower than it should be, despite your best efforts? Learn what vital components you may be missing when communicating company goals and strategy to your people, and come away with tips for greater alignment, collaboration, and engagement.

July 27 | 12:00PM – 1:00PM HST
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August 3 | 12:00PM – 1:00PM HST
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August 12 | 12:00PM – 1:00PM HST
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August 31 | 10:00AM – 11:00AM HST
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Your Personal Kuleana as a Team Player

Your Personal Kuleana as a Team Player

For All Employees: Learn how to contribute to team success and recognize the expectations and responsibilities of both team leaders and team members. Review the stages of team development and understand how to conduct effective meetings, solve problems and accomplish goals.

July 21 | 3:00PM – 4:00PM HST
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August 4 | 12:00PM – 1:00PM HST
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August 30 | 12:00PM – 1:00PM HST
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The Power of Communication

The Power of Communication

For All Employees: Successful communication is as much about receiving information correctly as it is about delivering. Gain tips and tools to do both more effectively and reduce misunderstandings at work. Improve feedback and communication within the workplace by utilizing active listening techniques.

August 16 | 12:00PM – 1:00PM HST
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August 30 | 11:00AM – 12:00PM HST
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Great Leaders are Great Listeners

Great Leaders are Great Listeners

For Managers. Whether you are interviewing candidates, coaching your employees, or persuading senior leaders or board members, effective listening is a critical leadership competency. In this course, gain skills to become a better listener while also becoming a better colleague, mentor, and leader. 60 min.

July 29 | 12:00PM – 1:00PM HST
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August 12 | 10:00AM – 11:00AM HST
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August 26 | 2:00PM – 3:00PM HST
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Rally and Inspire Your Team with Effective Meetings

Rally and Inspire Your Team with Effective Meetings

For Managers. Have you ever been clear about what you wanted to accomplish with your team or company meeting, but it didn’t happen? Are you making big changes to your operations? Do you want to ensure your people know how much you value them? In this workshop, you will learn how to hold meetings that leave your people inspired and focused on driving forward the way you wish. 60 min.

July 28 | 11:00AM – 12:00PM HST
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August 10 | 2:00PM – 3:00PM HST
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August 26 | 12:00PM – 1:00PM HST
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Compensation Essentials: Recruit & Retain Quality Talent in Any Industry in Hawaii

Compensation Essentials: Recruit & Retain Quality Talent in Any Industry in Hawaii

For Managers. Many companies in Hawaii have difficulty hiring due to competition against larger and/or mainland-based companies, lower average salaries than the mainland, the advent of remote work, and a brain-drain off island. This workshop provides tips and strategies on market pricing approaches; processes to provide market competitiveness to attract and retain top talent; introduces creative ways to build a robust compensation philosophy; and teaches the mechanics of how to create a pay-for-performance matrix and a pay scale. 60 min.

July 21 | 4:00PM – 5:00PM HST
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August 25 | 4:00PM – 5:00PM HST
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Effective Time Management

Effective Time Management

For All Employees: Learn the essential skills that lead to productivity in the workplace and identify possible time drains. Reflect on the challenges that most affect your organization and discover practical, daily techniques to overcome them.

August 25 | 12:00PM – 1:00PM HST
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Connecting Virtual Workspaces

Connecting Virtual Workspaces

For Managers. Do you find it hard to engage with your remote workforce? Is it challenging to hold your teams accountable? The new work model poses new challenges with communication.

Learn strategies how to connect and develop healthy relationships with employees in the virtual workplace. Learn how to engage and support your teams in the face of the challenges in a hybrid workplace.

August 4, 2022 | 11:00AM – 12:00PM HST
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August 25, 2022 | 11:00AM – 12:00PM HST
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Shape a Culture of Respect by Integrating Inclusive Practices

Shape a Culture of Respect by Integrating Inclusive Practices

For Managers. Is creating a workplace that is respectful and caring a challenge to you? Do you often wonder what you could do differently to ensure that your employees thrive at work? In this class you will learn how to solve any hidden barriers at your worksite, unlock the full potential of each employee on their own terms, and bring them all together into an effective team. 60 min.

August 25, 2022 | 10:00AM – 11:00AM HST
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Create Career Growth Plans For Your Stars

Create Career Growth Plans For Your Stars

For Managers. Boost your top performers’ value and loyalty to you and your business by creating individualized growth plans tied to company goals. Learn how to create plans that include coaching, on-the-job training, professional & leadership development courses, and opportunities for promotions and larger raises. 60 min.

August 3 | 4:00PM – 5:00PM HST
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August 24 | 4:00PM – 5:00PM HST
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Help Each Employee Grow

Help Each Employee Grow

For Managers. Effective leaders use the little moments to coach, praise, reinforce effective actions and build genuine trust and aloha. Learn how to coach and empower your employees day-in-day-out, so that they’ve got the skills and attitude to be great everyday, and you don’t ever have to give them a bad performance review.

July 26 in-person workshop will be held at our ProService office in Hawaii Kai.
July 26 | 3:00PM – 4:00PM HST
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August 10 | 12:00PM – 1:00PM HST
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August 24 | 2:00PM – 3:00PM HST
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Turn Conversations about Poor Performance into Empowering Action Plans

Turn Conversations about Poor Performance into Empowering Action Plans

For Managers. Telling your employee they are not performing where you need them to be can be difficult at best, and poisonous to your team at worst. It does not need to be this way. Learn ProService’s step-by-step process of what to say so your employee understands their performance gap. And that you care. So in the end, your employee owns their kuleana to change. 60 min.

July 22 | 12:00PM – 1:00PM HST
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August 5 | 12:00PM – 1:00PM HST
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August 24 | 12:00PM – 1:00PM HST
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Empowered Problem-Solving at Work

Empowered Problem-Solving at Work

For All Employees: Highly sought after by employers in every industry, effective problem-solving skills can help you both perform and progress at work. Problems are common in the workplace, yet are also frequently accompanied by discomfort and uncertainty. Learn a 5-step process to help you find solutions effectively and with confidence, and gain 5 tips that will develop your problem-solving skills.

August 4 | 10:00AM – 11:00AM HST
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August 23 | 12:00PM – 1:00PM HST
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Develop a Resilient Workplace

Develop a Resilient Workplace

For Managers. Learn how to build teams that are engaged, resilient and flexible as they navigate through challenges and overcome obstacles together. Discuss how to identify and solve the team dynamics, emotional and/or social causes that may be holding your team from delivering what they are truly capable of. 60 min.

August 23 | 11:00AM – 12:00PM HST
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Communicating for Impact

Communicating for Impact

For All Employees: Cultivate impactful conversations in everyday interactions to deepen trust, connection, and effectiveness within your daily work and home activities.

August 19 | 2:00PM – 3:00PM HST
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Effective Leadership Communication

Effective Leadership Communication

For Managers. Hawaii’s top leaders use everyday interactions to deepen trust, engagement and understanding within their organization. Learn how to communicate with employees, clients, colleagues and more in order to become more impactful as a leader. 60 min.

July 21 | 11:00AM – 12:00PM HST
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July 26 in-person workshop will be held at our ProService office in Hawaii Kai.
July 26 | 1:30PM – 2:30PM HST
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August 5 | 10:00AM – 11:00AM HST
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August 19 | 12:00PM – 1:00PM HST
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Recruitment Essentials: How to Attract & Hire the Right Talent Faster

Recruitment Essentials: How to Attract & Hire the Right Talent Faster

For Managers. Learn how to identify your ideal candidate by aligning departmental goals and deliverables with a Job Scorecard that draws in more of the candidates you want, and speeds up your recruitment process. 60 min.

July 26 | 4:00PM – 5:00PM HST
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August 18 | 4:00PM – 5:00PM HST
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Customer Service Excellence

Customer Service Excellence

For All Employees: During the session, participants will spend time defining what excellence should look like in their roles and looking at their service through the eyes of the customer. This training is appropriate for anyone who interacts with customers or clients, whether internal or external.

August 18 | 12:00PM – 1:00PM HST
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Breaking Down Silos

Breaking Down Silos

For Managers. Are there barriers that stand in the way of collaboration and communication in your organization? Does your organization lack the transparency needed to achieve results, increase efficiency and enhance the flow of information? In this workshop, you will learn how to break down silos and connect within your team. Learn effective strategies to bridge the gaps in your organization.

July 27, 2022 | 3:00PM – 4:00PM HST
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August 18, 2022 | 11:00AM – 12:00PM HST
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Unleash the Power of Belonging. Diversity, Equity & Inclusion in Hawaii

Unleash the Power of Belonging. Diversity, Equity & Inclusion in Hawaii

For Managers. Are you trying to blend the wisdom of your experienced workers with the energy of your new hires? Or struggling with outright workplace conflict? We will explore the root causes of the “invisible barriers in plain sight” that are unique to our diverse Hawaii workforce. 60 min.

July 19 will be an In-person workshop held at our ProService office in Hawaii Kai.
July 19, 2022 | 9:00AM – 11:00AM HST
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August 18, 2022 | 10:00AM – 11:00AM HST
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The Critical First 90 Days: Quickly Onboard & Ramp Your New Hires for Success

The Critical First 90 Days: Quickly Onboard & Ramp Your New Hires for Success

For Managers. New hires perform well in their jobs and stay with you when you set a consistent tone from Day 1. Learn how to communicate clear expectations, build the right relationships and outline growth opportunities in their first 90 days. 60 min.

July 28 | 4:00PM – 5:00PM HST
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August 17 | 4:00PM – 5:00PM HST
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Use Your Emotional Intelligence to Boost Employee Performance

Use Your Emotional Intelligence to Boost Employee Performance

For Managers. Learn how you can improve employee engagement, productivity and loyalty by using your emotional intelligence. Reflect on how your actions impact each employee and practice flexing this skillset. 60 min.

July 26 in-person workshop will be held at our ProService office in Hawaii Kai.
July 26, 2022 | 12:00PM – 1:00PM HST
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August 3, 2022 | 2:00PM – 3:00PM HST
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August 17, 2022 | 12:00PM – 1:00PM HST
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Grow a Healthy, Productive Team

Grow a Healthy, Productive Team

For Managers. Have you noticed that your star performers are failing to deliver results like they used to? Do you notice employees calling out sick more? Do you work in a high-stress, dynamic work environment? In this class you will learn how to recognize symptoms of stress that can lead to burnout. You will be given strategies that you can teach your teams to promote emotional and physical wellbeing. 60 min.

August 16 | 11:00AM – 12:00PM HST
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Boost Team Performance by Effectively Managing Crisis

Boost Team Performance by Effectively Managing Crisis

For Managers. Does it feel like you and your team are not in-sync? Do you spend a lot of time dealing with employee conflicts? Learn how to coach your team and how to hold to build expectations, accountability and trust to promote productivity and engagement. 60 min.

August 9 | 11:00AM – 12:00PM HST
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IN-PERSON – Hawaii Kai
August 11 | 1:00PM – 2:00PM HST 
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Build High-Performing Teams

Build High-Performing Teams

For Managers. Learn how to empower your teams to accomplish their goals by coaching them before, during and after the obstacles they confront with empathy and practicality. Importantly, understand how the ways you as the leader communicate and build trust directly drives individual and team trust, engagement and production. 60 min.

August 2 | 11:00AM – 12:00PM HST
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IN-PERSON – Hawaii Kai
August 11 | 12:00PM – 1:00PM HST 
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Feedback, Coaching, and Setting Performance Expectations

Feedback, Coaching, and Setting Performance Expectations

For Managers. Your employees want to hear from you. Learn your role in guiding them to their top performance every day, as well as long-term retention. 60 min.

July 20 | 4:00PM – 5:00PM HST
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August 10 | 4:00PM – 5:00PM HST
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Goal Setting for Personal & Professional Success

Goal Setting for Personal & Professional Success

For All Employees: Setting clear goals can help you achieve both personal and professional goals. Explore a goal-setting model, gain an understanding of the common pitfalls, and learn to write goals effectively.

August 9 | 12:00PM – 1:00PM HST
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Own Your Role: Individual Accountability

Own Your Role: Individual Accountability

For All Employees: Demonstrating accountability is a powerful way to protect your reputation and increase your opportunities for growth at work. Join us to learn what actions may be derailing your progress and productivity. Then, discuss key steps to boost your ability to take ownership — both individually and as part of a team

August 2 | 12:00PM – 1:00PM HST
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Interviewing: What

Interviewing: What's Better Left Unsaid

For Managers. Learn about the legal obligations that employers should be aware of during the interview process, and why some things are better left unsaid. Review examples of interview questions to avoid, alternative questions that are job related, and best practices to help you stay compliant during the next interview you conduct.

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Developing a Customer Service Mindset

Developing a Customer Service Mindset

For All Employees. Excellent customer service starts with the right mindset. In this training, define what that mindset is and what it is not. Learn what you can do to harness that right mindset and develop it further. Certification Quiz available.

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Effective Email and Phone Skills

Effective Email and Phone Skills

For All Employees. Strong work relationships depend on the ability to communicate effectively. In our increasingly connected and virtual world, email/phone etiquette is more important than ever. In this webinar, you will gain best practices for written and verbal communication, tips to reduce miscommunication, and strategies to promote understanding. Leave equipped with the tools you need to communicate like a pro.

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Effective Time Management

Effective Time Management

For All Employees. Improve your productivity by taking charge of yourself and your time. Learn the essential skills that lead to productivity and eliminate possible time drains. Reflect on the challenges that most affect your organization and discover practical, daily techniques to overcome them.

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Emotional Intelligence at Work

Emotional Intelligence at Work

For All Employees. Discover the importance of Emotional Intelligence to enhance your personal and professional development. Emotional intelligence (or EQ) is the ability to recognize, understand and handle your own emotions, and those of others. Foster an awareness for what you are feeling and how to manage your emotions to enhance your relationships and performance in the workplace.

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Empowered Problem-Solving

Empowered Problem-Solving

For All Employees. Highly sought after by employers in every industry, effective problem-solving skills can help you both perform and progress at work. Problems are common in the workplace, yet are also frequently accompanied by discomfort and uncertainty. Learn a 5 step process to help you find solutions effectively and with confidence, and gain 5 tips that will help develop your problem-solving skills.

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Goal Setting

Goal Setting

For All Employees. Setting clear goals can help you achieve both personal and professional goals. Explore a goal-setting model, gain an understanding of the common pitfalls, and learn to write goals effectively.

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Grow Your Resilience

Grow Your Resilience

For All Employees. Success in work and life requires resilience, yet it takes both intention and practice to grow our resilience. In this interactive learning experience, you will learn to identify the distinguish characteristics of resilient people and what resilience looks like at your workplace. Assess your own level of resilience in the workplace on a day-to-day basis and leave our session empowered with critical strategies to develop your resilience in the workplace and beyond.

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Professionalism

Professionalism

For All Employees. For any industry, professionalism is part of our job experience. Being professional is one of the most important factors for success at work. Get a clear understanding of what professionalism means and what professional behaviors look like.

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Remote Work: Working Together When We

Remote Work: Working Together When We're Not Together

For All Employees. Working remotely is a significant, even daunting, change for many employees and employees — many of whom have worked onsite for their entire careers. This webinar will empower you to be productive and stay connected with others while working remotely.

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The Power of Communication

The Power of Communication

For All Employees. Successful communication is as much about receiving information correctly as it is about delivering. Gain tips and tools to do both more effectively and reduce misunderstandings at work. Improve feedback and communication within the workplace by utilizing active listening techniques. Certification Quiz available.

Client Access | Not a Client? Become One.

Your Kuleana as a Team Player

Your Kuleana as a Team Player

For All Employees. Learn how to contribute to team success and recognize the expectations and responsibilities of both team leaders and team members. Review the stages of team development and understand how to conduct effective meetings, solve problems and accomplish goals.

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Everything DiSC Workplace

Everything DiSC Workplace

For Managers. Gain personalized insights for each member of your team that deepen their understanding of themselves and others, making workplace interactions more enjoyable and effective. Build the foundation for a more engaged and collaborative workforce that can spark meaningful culture improvement in your organization.

*This session has costs associated, and is available by arrangement. Please contact us at hrtraining@proservice.com.

 

ASPIRE Leadership Training Program

ASPIRE Leadership Training Program

For Aspiring Leaders. Develop the mindset and skills to be successful in you first leadership experience. Most valuable for employees with little or no prior management experience, a desire to excel in a future leadership position, and willingness to engage in discussion during group sessions and complete practical application exercises following each session.

The ASPIRE Program is currently full. For the next series availability, please join our waitlist.

An Employee

An Employee's Guide: Preventing Workplace Harassment

For All Employees. Create a safer workplace: review the legal definition of harassment, and learn how to recognize and report harassing behaviors. Acquire practical prevention and response techniques to ensure compliance with harassment and discrimination laws.

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HIPAA Compliance

HIPAA Compliance

For All Employees. Designed to help all health care staff understand the requirements mandated under Health Insurance Portability and Accountability Act (HIPAA). Keeping protected information safe and private applies to more than just those who work directly with patients. A strong foundation of the business and regulatory reasons for complying with HIPAA will allow your team to keep your office protected and in compliance with government regulations. Certficiation Quiz available.

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Preventing Workplace Violence

Preventing Workplace Violence

For All Employees. This compliance-oriented course provides an overview of one of the top areas of liability employers face. Attendees will learn the legal definition of workplace violence, areas of risk, how to prevent and protect their workplace, as well as how to respond in the event of an incident and prevent recurrence of inappropriate behaviors. Certification Quiz available.

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A Manager

A Manager's Guide to Preventing Discrimination

For Managers. Leaders play a critical role in fostering an inclusive workplace. In this mini-course, learn how you can demonstrate inclusive behaviors to shape the employee and team experience. Explore the benefits of a strengths-based approach to management and gain practical strategies to transform your organizational culture.

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A Manager

A Manager's Guide to Preventing Harassment

For Managers. designed to assist leaders in recognizing and addressing behaviors that can be construed as harassment. Covers best practices for your role as an employer, manager or leader in regards to preventing harassment from occurring in your workplace.Certification Quiz available.

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Employee Wage and Hour Law

Employee Wage and Hour Law

For Managers. Wage and Hour practices impact competitive advantage and morale, and may also lead to legal matters if not handled correctly. Gain a clear understanding of the Fair Labor Standards Act rules regarding payment of wages.

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Exempt Classification Explained

Exempt Classification Explained

For Managers. Mis-classifying employees as exempt or non-exempt can cause added expenses and also result in government fines. Watch this quick video to learn about the requirements to classify employees as exempt to ensure your business is in compliance with the law.

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Form I-9 Compliance

Form I-9 Compliance

For Managers. Form I-9, the Employment Eligibility Verification, is a United States Citizenship and Immigration Services form. Non-compliance can be costly to employers and the goal of this seminar is to clarify the requirements to protect employers. We will provide an overview of the Immigration Reform and Control Act, review acceptable documents, and provide step-by-step instruction on how to complete Form I-9.

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Leave Law Overview

Leave Law Overview

For Managers. FMLA, ADA, TDI, and WC are only a few of the acronyms in the complicated world of mandated leave. Find out what each of these means for your organization, as well as other leaves that you may be required to offer as an employer.

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Marijuana Laws in the Hawaii Workplace

Marijuana Laws in the Hawaii Workplace

For Managers. Medical marijuana laws can affect any industry. In this training, review the state of medical marijuana in Hawaii and how it impacts employers, leaders, and managers of small businesses. Gain answers to common questions in order to ensure you are armed with the knowledge you need to successfully navigate recent changes.

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Tip Credit Explained

Tip Credit Explained

For Managers. Businesses with employees who receive monetary tips from customers are subject to regulations regarding these tips.  Watch this quick video for an overview of how to apply Hawaii's tip credit and tip sharing regulations.

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Understanding the Salary History Ban

Understanding the Salary History Ban

For Managers. Understand what is prohibited in 2019 law banning employers from asking applicants for their salary history. Learn what you can do to ensure you are making fair compensation offers to candidates.

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Appreciating Differences

Appreciating Differences

For All Employees. Increase your self-awareness and explore your attitudes toward differences in this mini course. Learn 5 steps to appreciating differences as well as practical on-the-job application to foster a culture that embraces and celebrates differences.

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Cultivating a Respectful Workplace

Cultivating a Respectful Workplace

For All Employees. In order to create an inclusive workplace, we need to start by cultivating a respectful culture. Respect is the foundation to an inclusive workplace – we can’t have an inclusive workplace if we don’t first have a safe and respectful one.  In this course, learn what it means to create a respectful workplace, why it matters, and how you can transform your workplace one action at a time.

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Why Diversity & Inclusion Matters

Why Diversity & Inclusion Matters

For All Employees. Explore why diversity and inclusion makes a difference for your workplace and our community.  In this short introduction to D&I,  you will learn about the benefits of inclusion and leave equipped with practical strategies to implement inclusive behaviors in your workplace.

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Best Practices for Discipline & Separation

Best Practices for Discipline & Separation

For Managers. In this webinar we examine the essential principles of progressive discipline, effective documentation, and incident investigation. Learn the proper way to handle poor employee performance, misconduct, and termination.

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Best Practices for Progressive Discipline

Best Practices for Progressive Discipline

For Managers. Designed for supervisors, managers, human resource professionals and business owners who oversee employees that may not yet be meeting business standards. Define progressive discipline and consider how it fits within the broader role of supervisory duties. Explore the significance of disciplinary action in the workplace and how to determine the appropriate response for a given set of circumstances. Discuss how to lead productive disciplinary conversations, including how to foster effective communication in employee on-boarding and incident meetings.

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Part 1: Preparing for an Investigation

Part 1: Preparing for an Investigation

For Managers. For business owners, human resources professionals, and any supervisors, managers or leaders who may need to conduct internal investigations as a result of employee complaints or concerns. Part 1 of 2 in the Investigating Employee Issues and Concerns course, covering how to prepare for an investigation, and common questions and principles to consider throughout the process.

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Part 2: Conducting an Investigation

Part 2: Conducting an Investigation

For Managers. For business owners, human resources professionals, and any supervisors, managers or leaders who may need to conduct internal investigations as a result of employee complaints or concerns. Part 2 of 2 in the Investigating Employee Issues and Concerns course, covering the six steps to conduct an effective investigation.

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Reductions in Workforce

Reductions in Workforce

For Managers. The current global pandemic is causing short-term stress and financial hardship for small businesses. Small business owners are looking for ways to reduce expenses. In this video, explore guidelines for a reduction-in-force and alternatives to avoid enacting one.

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