Surface Shield Roofing & Construction, Oahu's premier roofing and construction specialist, partners with ProService Hawaii to manage HR operations, enabling them to double their annual revenue and deliver exceptional roofing and construction solutions, all while empowering and caring for their team.
Surface Shield Roofing & Construction, Oahu's premier roofing and construction specialist, offers personalized solutions for residential and commercial properties across Hawaii. Specializing in a wide range of roofing services, from installations to repairs, the company is known for its high-quality workmanship and customer satisfaction. In 2020, Surface Shield merged with United Pacific Builders, expanding its capabilities as a full-service construction firm.
The company's excellence has been recognized through numerous accolades, including a spot on Inc. Magazine's 2023 Regionals Pacific List of fastest-growing private companies, recognition as one of BIA's Top 10 Roofing Companies, and Hawaii Business magazine's 2022 Small Biz Editor's Choice Award for Specialty Construction. Surface Shield serves a variety of local companies including: Don Quijote, Local Motion Hawaii, Pizza Hut, Jersey Mike’s, Y. Hata & Co., Limited, Hawaii Department of Education, Hawaii Department of Transportation, United States Army, and more.
For expert roofing and construction services backed by a track record of success, contact Surface Shield at (808) 739-9599 to schedule a free consultation. Visit www.ssrchi.com to learn more.
Discovering a Partner to Grow With
When Surface Shield Roofing & Construction (SSRC) first started in 2007, they relied on QuickBooks to run their payroll and faced the costly challenge of purchasing group health insurance and workers’ compensation coverage individually to comply with Hawaii laws. As their business started to grow, they knew it was time to find a partner in a local company that could take care of their HR needs, eventually settling on ProService Hawaii to be their one-stop-shop HR partner.
"As we started to grow, there's more moving parts and everything became a little more chaotic, and there's more things to do and more hats to wear. We, quite honestly, couldn't really handle the load that we had as far as paperwork and everything. ProService really helped us organize certain aspects of our company and gave us a little bit of breathing room while we grew."
—Shon Gregory, Founder
This partnership played a crucial role in Surface Shield's evolution from a coating specialist to a full-service roofing and construction company. When Surface Shield Roofing merged with its sister company, United Pacific Builders, ProService expertly managed the complex transition by:
- Successfully transferring 55+ employees between companies
- Maintaining uninterrupted healthcare coverage
- Handling all documentation for workers' compensation
- Managing proper taxation and compliance requirements
Enhancing Operational Efficiency
ProService has become an integral part of Surface Shield's day-to-day operations by offering readily accessible, local support for various HR and administrative needs.
When Surface Shield decided to expand into a new sector of work, government projects, ProService had their back. To take on government-funded jobs, Surface Shield needed to be compliant with a new set of rules that had heavy documentation requirements. This included submitting weekly certified payroll reports to prove that their workers were being paid according to the predetermined prevailing wage, also known as the Davis Bacon wage.
Instead of manually compiling information to fill out this time-consuming report, ProService set up a streamlined process with reports that did all the heavy lifting.
It would be really challenging without the support of ProService providing all our certified payroll reports, [and] fringe benefit letters. It would take so much internal staff and they aren't equipped to handle this type of legal rigor.
—Amanda Gregory, Deputy CEO
Amanda recalls one situation where the company was working as a subcontractor to a general contractor and needed to use their specific program in order to get paid. “ProService created a report that I could import specifically into the [general contractor’s] program,” said Gregory. “It probably would’ve taken 5-10 hours for somebody to manually put that in, but they automated that process,” she added.
Given the pay complexity involved in the construction industry, especially companies that hold government contracts, partnering with ProService gives Surface Shield peace of mind that their certified payroll will be handled on-time and accurately, and also gives their clients peace of mind too. “When we bid for new work, we say we are with a PEO, ProService, who is well-known to be incredibly accurate and has integrity,” said Gregory. “I think it adds power to our bid,” she added. “It’s not like we just have one gal in the office cranking out checks, hoping she’s doing it right. With ProService, we have a whole team…so you are always in compliance because if you're not in compliance, you can't get paid.”
Driving Seven Figure Cost Savings
Surface Shield's partnership with ProService Hawaii has delivered substantial cost savings. Before ProService, Surface Shield faced significant challenges managing their operational costs—purchasing group health insurance and workers' compensation coverage individually, resulting in high costs.
The impact of switching to ProService was immediate and significant:
- Immediate 25% reduction in healthcare costs
- Workers' compensation expenses cut in half
- Consistently stable insurance rates maintained over a decade-long partnership
- No hidden fees or unexpected cost increases
- High seven-figure savings achieved over the partnership duration
Being able to keep your overhead costs stable with workers' compensation and health care is critical because many employers in Hawaii want to offer these benefits, but sometimes those can be the runaway costs, and sometimes those are the first things on the chopping block when it comes to budget cuts or whatever. I would say it's really high seven figures what I've been able to save over my partnership with them.
—Amanda Gregory, Deputy CEO
Since partnering with ProService over a decade ago, Surface Shield has experienced tremendous growth. With ProService’s support, Surface Shield has grown by 50 employees, successfully navigated a merger, and continues to grow their business to provide exceptional roofing and construction services to the community.
ProService is a perfect partner for us because they do help us care for our staff. They provide us with that extra bandwidth, so we know what the laws are, we know what the rules are. And I think the partnership is... It's vital. That's why we've been with you for 14 years.
—Amanda Gregory, Deputy CEO
