Kalapawai Market, a cherished community hub since 1932, has grown to four locations across Oahu and streamlined its operations by partnering with ProService, enhancing efficiency and allowing the team to focus on exceptional service and growth.
Locations
Kailua Town, Kailua Beach, Waimanalo, Kapolei
Industry
Food & Beverage
The Challenge
As Kalapawai Market grew, it faced the increasing complexity of managing day-to-day HR tasks, impacting efficiency and taking time away from strategic business growth and customer service.
The Outcome
By partnering with ProService, Kalapawai Market was able to streamline HR processes, allowing employees to access important documents online at any time. This enabled a sharper focus on the restaurant’s operations and customer experience.
Serving the local community since 1932, Kalapawai Market has been a cherished cornerstone of Hawaii and its people since its founding. Kalapawai Market has grown from one location nestled by the shores of Kailua Beach to four stores across the island of Oahu, but has continued to remain a beloved gathering spot for locals and visitors alike.
Kalapawai Market prides itself on offering a unique selection of delicious sandwiches, salads, and daily specials, along with artisanal goods and freshly brewed coffee. Beyond just a market, Kalapawai has become a place where memories are made. Whether you’re picking up a picnic for a beach day, grabbing your morning coffee, or enjoying a leisurely meal on their lanai, you’ll find that Kalapawai Market is more than just a store—it’s a part of the Hawaii spirit.
To learn more about Kalapawai Market, visit their website.
Streamlining HR Tasks for a Growing Business
As Lindsey Dymond, President of Kalapawai Market, began expanding his team to support his growing business, he recognized the crucial need for efficient management of day-to-day HR tasks. By partnering with ProService, he was able to streamline employee documentation and offload time-consuming responsibilities, such as payroll processing and health insurance enrollment. This allowed Lindsey to focus on strategic growth, confident that his HR needs were expertly handled.
People lose their paycheck stubs. They lose their W-2s. People move and forget to change their address, or they move, they call, you write their address down, and then you forget to change their address. Taking a lot of those, they're very small things, but they add up, and it becomes death by a thousand pinpricks.
—Lindsey Dymond, President of Kalapawai Market
From being Kailua Town’s first espresso machine to expanding to four locations across Oahu, Kalapawai Market has experienced tremendous growth while maintaining its reputation as a friendly and welcoming community gathering spot. ProService has played a crucial role in supporting this growth by efficiently handling essential HR tasks for their team.
On-Demand Access Frees Up Valuable Time
The ability to access information online at any time has significantly improved Lindsey's efficiency and time management. Employees no longer need to wait for a manager to retrieve important documents. Instead, they can log into their accounts to obtain paycheck stubs, W-2s, update their addresses, change direct deposit information, and more. This convenient access saves valuable time, allowing the staff to concentrate more on the restaurant and its customers.
ProService has helped me by taking the burden of looking through pay stubs off of my hands, so that I have more time to deal with the restaurant and the staff in-store.
—Kealohalani Steinhilber-Hawn, General Manager at Kalapawai Kailua Town
By leveraging ProService's comprehensive HR solutions, Kalapawai Market has streamlined operations and empowered its staff with efficient, on-demand access to essential information. This partnership has not only eased administrative burdens but also allowed Lindsey and the Kalapawai team to focus on delivering exceptional service to their customers and the local community.
