New isolved user interface

Coming July 1, 2022

Isolved is releasing a new user interface on July 1, 2022. This update will retire the current isolved GO mobile application and will require your employees, who currently use the isolved GO mobile app, to login using a web browser. The isolved GO mobile app will no longer be available as of July 1, 2022 — the new user interface will be available starting June 24, 2022This is especially important for your employees who currently use the isolved GO mobile app to clock in and clock out. For these employees currently using the isolved GO mobile app for time and attendance tracking, we recommend they begin using the new interface on June 24, 2022, in preparation for the isolved GO app being retired on July 1, 2022. If your employees do not use the isolved GO mobile app to clock in and out, they can still choose to use the new interface to access other isolved features, but it is not mandatory.

ProService Hawaii has provided user guides and training videos, to support you and your employees through this transition. The user guides and videos are listed below. 


The Initiate Onboarding menu is going away and it will be part of the Pending Employees Screen.

The Pending Employees Screen, formally the Pending EE Dashboard, has been redesigned with a new look and feel.


The Initiate Onboarding page will look slightly different.

Once the employee has completed their onboarding information, you will now have a multi-step onboarding wizard that default will include the following screens:

  • Employee Information
  • Employment Information
  • Job and Labor
  • Salary


Initiate Onboarding

Click here to launch the guide detailing how to
initiate onboarding for a new hire

Hire Employee

Click here to launch the guide detailing
how to hire a new employee.


We wanted the I-9 screen to look as similar to the actual form as possible and have made some exciting changes!

  • Ability to preview the form (employee or employer)
  • Ability to use a translator
  • Ability to capture additional list A documents
  • Ability to add notes to the additional information field



With our Employee Admin Tools menu, we have moved all our I-9 screens to funnel under the I-9 Management menu item rather than being scattered in different areas of the system.

Accruals have been moved under Employee Benefits > Accruals

A new submenu for Training and Development has been created and will have the following underneath it.

  • Certifications
  • Education
  • Skills
  • Training

These changes will be live Friday, June 24th, 2022.

If you have any questions please contact 808-394-3112.