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PROSERVICE HAWAII’S
EMERGENCY SERVICE PLAN

At ProService, our highest commitment is delivering quality services to you, our clients as we manage through the coronavirus pandemic together. 

One expression of caring is following social distancing guidelines encouraged by the CDC.

Starting Monday, March 16, 100% of ProService employees will work remotely and our offices will be temporarily closed until further notice. 

We proactively anticipated this need and have been modifying our operations to support you. Importantly, this changes how we must partner. 

Here’s how we’re planning to adapt our service delivery to minimize the risk to everyone.

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    Payroll

    FOR MANAGERS & ADMINISTRATORS:

    Making sure employees get paid accurately and on-time is more critical now more than ever. Please partner with us on the following:

    Submit timesheets on time: Please submit your timesheet no more than 1 business day after your pay period has closed to ensure the most timely and accurate processing and delivery of your payroll.

    All payroll reports will be accessible online: Paper reports will no longer be available and will only be available online. Follow the instructions for your HR platform listed below to access your online reports. Or, for further assistance please contact your Payroll Services Coordinator.

    Set-up online bill payments for payroll invoices: If you normally pay your invoice by check via mail or walking into our office, we will no longer be accepting this as a form of payment. Please call your Payroll Services Coordinator for instructions on how to deposit into our American Savings Bank account.

    Click here to download a direct deposit flyer with instructions for your employees.

    FOR EMPLOYEES:

    Please inform your employees that we’re changing some of our paper processes to digital to better support their needs.

    Encourage employees to set up direct deposit: As your HR partner, we strongly advise that your employees set up direct deposit immediately. We anticipate an influx of direct deposit requests as this payment method better protects your team should operations at the post office or banks be disrupted. To ensure a timely transition from live checks to direct deposit, please have employees follow these instructions and submit it to us by Friday, March 20.

    All live checks will be mailed: While Direct Deposit is much more efficient and timely for you and your employees, in unusual circumstances where employees must receive a live check, we will mail it to the employee’s home address on record via US Postal Service. We apologize that during our office closure, in-person pick-up of live checks will be unavailable. All direct deposit stubs will be available online.

    All pay stubs will be accessible online: Please inform employees that all pay stubs will only be available online. We will no longer be able to mail paystubs. Follow the instructions below to login to your HR platform.

    HR Platform Login

    Unsure about your HR platform? 
    Contact your Payroll Services Coordinator to learn more.

    New Hire Onboarding

    During our office closure, New Hire Paperwork (NHP) must be emailed or faxed to us for processing. We are unable to meet anybody in-person at our offices. Please download NHP forms from your web portal under Documents and have your employee complete them at your workplace location. For instructions, please click here to view a sample employment packet.

    HR & Safety Training

    All in-person HR & Safety training courses have been canceled through Friday, April 17 or until further notice. In the meantime, please continue to browse our growing list of live and on-demand webinars at your convenience. If you have any questions, please contact us at Safety@proservice.com.

    Catch the webinar replay from our most recent on-demand course: Prepare! Don’t Panic: Employer & Coronavirus

    Claims Management

    Our Claims Management Department is ready to assist you over the phone at 808-394-8878 should you need any assistance.

    Benefits

    Our Benefits Department is ready to assist you over the phone at 808-394-8878 should you need any assistance. Please check back for additional updates.

    HR Consultation

    Visit our online Employer’s Guide to Coronavirus to get answers. We’ll be updating it weekly with HR advice to help you make the best decisions.

    If you do not find the answers to your questions there, our team of expert HR Consultants are consulting via phone (808) 394-8878, email, video, and text on the many questions you have, for example:

    • What can I do to maintain a safe work environment?
    • What factors go into a business continuity or emergency remote-work plan?
    • An employee has upcoming travel plans to an area with a documented COVID-19 outbreak. What can I do?

    Please understand our consultations with each client are requiring more time than usual to ensure we are completely and thoroughly answering your questions on many sensitive subjects. We thank you in advance for your patience and are responding to all your questions in the order we receive them.

    Check out our well-attended webinar replay: Prepare! Don’t Panic: Employer & Coronavirus

    How we can help each other:

    Keep calm. Wash your hands. Help each other. Avoid large crowds.
    Support local and small businesses now more than ever. 

    Client Support
    We're here to help. Below are three ways to contact us: